Help when and where you need it
Onsite IT support across Sydney, and a remote helpdesk that answers
Most issues are fixed in minutes over a secure remote session. When you need someone in the room, a technician comes to you anywhere across Greater Sydney, with remote IT support available Australia-wide.
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Remote & Onsite Support
IT support that meets you where you are
Tech problems don’t wait, so neither do we. Our Parramatta-based helpdesk resolves most issues straight away through secure remote support.
For hardware, new sites and anything hands-on, we send a technician to you. Local businesses can read more about onsite IT support in Parramatta.
Our onsite IT support covers the jobs that can’t be done down the line: replacing a failed switch, sorting out a messy comms cabinet, setting up a new starter’s desk, or getting the office back online after a power outage or an NBN changeover. Managed clients get visits booked by urgency, and Premium clients in Greater Sydney get a technician within one to two hours for urgent problems. Ad hoc clients are welcome too, at a clear hourly rate. We always try a remote fix first, so you never pay for travel you didn’t need.
- Rapid remote supportIncluded
- Onsite visitsIncluded
- New device set-upIncluded
- Network and Wi-FiIncluded
- Server and infrastructureIncluded
What’s included
Onsite IT support across Sydney, plus a remote helpdesk
Remote IT support
Secure remote sessions that fix most issues on the spot.
Onsite visits
Scheduled and emergency onsite IT support across Sydney.
New device set-up
Laptops and workstations sourced, configured and ready on day one.
Network and Wi-Fi
Switches, firewalls, VPNs and Wi-Fi installed and supported.
Server and infrastructure
On-premises and hybrid infrastructure set up and maintained.
Office moves and fit-outs
We plan and run the IT for new offices and relocations.
FAQ
Support questions
Related services
Works well alongside
Managed IT Support
Your outsourced IT department: helpdesk, monitoring, patching and asset management for one predictable monthly fee.
Cyber Security
Protection built on the ACSC Essential Eight: EDR, MFA, email security and around-the-clock monitoring.
Cloud & Microsoft 365
Microsoft 365, Teams and SharePoint migrated, secured and managed, so your team can work safely from anywhere.
Remote & Onsite Support
Quick remote fixes from our helpdesk, and a technician at your door across Sydney when it needs hands-on work.
Let’s talk
Ready for technology you don’t have to think about?
Book a free, no-obligation consultation with our Parramatta team. We’ll look at your website, your search visibility and your IT, show you where the gaps are, and tell you straight what we’d do about them.