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For GPs, dentists, pharmacies and allied health

IT support and websites for private medical, dental and pharmacy practices

Patients expect to find you easily and book online. Regulators expect their data to be safe. Our IT support for medical practices, dental clinics and pharmacies covers both, alongside websites that follow the rules for health advertising.

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Health Practices

Patient trust depends on systems that just work

When the practice software is down or the network is slow, the waiting room fills up and the day falls behind. And a data breach in health can be serious for patients and your practice.

We keep your systems running, your data protected to the Essential Eight baseline, and your website and Google profile helping new patients find and book with you.

Good IT support for medical practices plans for the bad day: tested backups of your clinical and billing data, a clear process if a laptop is lost, and multi-factor authentication on every account that can see patient records. Health service providers are covered by the Privacy Act regardless of size, so a breach may need to be reported under the Notifiable Data Breaches scheme. We help you reduce that risk and keep the paperwork ready if you ever need it.

  • Support for practice software such as Best Practice, MedicalDirector and dental platforms.
  • Secure patient data with backups, MFA and monitoring.
  • Online booking linked from your website and Google profile.
  • Marketing within AHPRA rules for advertising regulated health services.
IT support for medical practices: healthcare practitioner consulting with a patient

How we help

IT support for medical practices, dentists and pharmacies

Managed IT for practices

Workstations, servers, printers and clinical software kept running smoothly.

Cyber security

Essential Eight controls, email security and monitoring to protect patient records.

Backup and recovery

Tested backups, so a failure or ransomware attack doesn’t stop the practice.

Practice websites

Clear service pages, practitioner profiles and online booking, written to suit health advertising rules.

Local search

A complete Google Business Profile so nearby patients can find your hours and book.

Front-desk AI assistant

Answers common questions about hours, parking and services, and hands clinical questions to your team.

FAQ

Common questions

We support the hardware, network, backups and security around common practice and dispensing software, and work alongside the software vendor for application-specific issues.

Generally not for regulated health services. Under AHPRA’s advertising guidelines, testimonials about clinical aspects of care aren’t allowed. We’ll build trust in other ways, such as practitioner profiles and clear information.

We’ll help you contain and investigate it, and support you with your obligations under the Notifiable Data Breaches scheme.

Let’s talk

Ready for technology you don’t have to think about?

Book a free, no-obligation consultation with our Parramatta team. We’ll look at your website, your search visibility and your IT, show you where the gaps are, and tell you straight what we’d do about them.

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